Troubleshooting

Important note for Mac users: Mac users running Safari version 2.0.4 (other versions may be affected as well) may not be able to see all three windows (PERIODIC TABLE, TABLE, GRAPH) properly. Please use an alternative web browser such as:

Mozilla Firefox

Opera

Netscape Navigator

The beta version of Safari 3 did not exhibit this problem, so future versions of Safari should be compatible with the charting function.

For Windows and Mac users:
• If the applet is slow to load, try closing the window and clicking CHARTS… again.

• If the applet will not load at all, the most common problem is your version of Java. You can download the latest version of Sun's Java Runtime Environment from the link on the Download Required Components page.

Online Assistance
A technical support section is available on our WWW site at JCE Software Online where you will find a list of technical questions we have received and answers or solutions for each program we publish. If you have WWW access, it may save you time to look here first if you encounter any difficulties.

Problem Reports
If you have a problem that is not addressed in the documentation or online, and all required hardware and software are present and in working order, contact the JCE Software office for technical assistance. For quickest response, call or send a FAX or an email message.

Telephone: 800–991–5534 (USA only) or 608–262–5153

FAX: 608–265–8094

Email: JCESoft@chem.wisc.edu

Regular office hours are Monday–Friday, 9:00 a.m. to 5:00 p.m. (Central Time). An answering machine is available at all times. Your message should include the following information:

• Your name
• How we may contact you (telephone number or email address)
• The best time to reach you by telephone
• Title of the program
• A description of the problem
• A description of your computer system (model, RAM, operating system version, etc.)

If you do not receive a response to a telephone message or email within two working days, please contact the office again during office hours and request that your call be transferred (or email message be forwarded) immediately to a technical editor.